CCX 5.0 Supervisor Desktop Barge greyed out

Unanswered Question
Jun 26th, 2008
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Is there specific configuration that needs to be in place for Barge-In and Intercept to be enabled?

The two buttons are greyed out evne when an Agent is on a call. Where do I select in the Agent Pane to be able to Barge/Intercept a call from the Supervisor Desktop?

I am running Build on Unified Contact Center Express 5.0 Supervisor Desktop 5.0 (Enhanced Version).

thanks in advance!

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Chris Deren Thu, 06/26/2008 - 11:52
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You have to first select the agent call before it gets enabled, it's a little tricky the first time :-)



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