make IP Phone to dial helpdesk once taken off hook

Answered Question
Jun 26th, 2008

My management wants me to install IP Phone for customers at a branch and make the phone to automatically dial the helpdesk IP Phone once customer lifts the ear piece (phone goes off hook). We use Call Manager 5.0 and the phones are 7911 models. Please assist. Thanks for your help.

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Correct Answer by Jaime Valencia about 8 years 5 months ago

if you followed the doc EXACTLY as explained it should be working. how do you check??? go to the TP and note the partition, then go to the hotdial phone and check the CSS to make sure that the partition is the only one.

then make sure the TP has a CSS that can reach the phone you want to ring.

HTH

javalenc

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ananddiwakar Fri, 06/27/2008 - 00:02

Configure the line / phone in a CSS say "PLAR_CSS"

This CSS will contain only one partition say "PLAR_Partition"

Configure a translation pattern in this partition. This pattern will be blank and called party transform mask will be your helpdesk number.

Any off hook condition will always hit this translation pattern and will dial helpdesk number.

imuonagor Fri, 06/27/2008 - 12:11

I configured these using the guide. But when I lift the earpiece it gives busy tone. The hotdial number is working from other numbers. The doc says to 'Ensure that the Hotdial number belongs to a partition that is in the PLAR phone's CSS, HotdialCSS'. Could that be the cause? How do i check this? We use Call manager version 5.0.4.2000-1. Thanks again.

Correct Answer
Jaime Valencia Fri, 06/27/2008 - 13:33

if you followed the doc EXACTLY as explained it should be working. how do you check??? go to the TP and note the partition, then go to the hotdial phone and check the CSS to make sure that the partition is the only one.

then make sure the TP has a CSS that can reach the phone you want to ring.

HTH

javalenc

if this helps, please rate

imuonagor Sat, 06/28/2008 - 07:06

Thank you so much! I used a CSS of the HotdialCSS in the translation pattern. I've changed it to Restricted and it's working. Thanks a million!

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