I have seen a change within CCX v5 whereby macro recording within workflow groups appear to have changed, In 4.x we seemed to be able to record a lot more keystrokes and the system allowed us to record a start>run combination to launch an application. This does not work in 5.X and I was wondering if anybody knows how we can acchieve the same results.
What we are trying to do is to launch internet explorer and append the ANI to the URL.
In v5 it appears that it will only allow you to record keystrokes using an open minimized application.
Any help on how we can do this would be much appreciated.