6.1 Intercom button not showing up

Answered Question
Jun 27th, 2008
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I recently upgraded from 4.1 to 6.1.1.


I would like to benefit from the Intercom Feature, but I cannot assign the button to a phone.


I have created a button template, and added the intercom button to the template. I added the template to the phone, but I do not see an appearance. I have tried this on a 7970 and a 7961.


Please advise.

Correct Answer by kgroves42 about 8 years 9 months ago

Do you have the "Default Activated Device" set to the Device Name (SEP123456789012) on the Intercom Directory Number page?

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Overall Rating: 5 (3 ratings)
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hauchinango Fri, 06/27/2008 - 10:10
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Yes. My phone looks like this in ccm admin page:


1 Line [1] - 7174 in Phone

2 Line [2] - 51290 in Phones

3 Line [3] - Add a new DN

4 Intercom [1] - 5555 in I_RM


I just do not see the button on the phone!


r.volta Wed, 07/23/2008 - 14:12
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I am seeing the exact thing CCM 6.1.1...7961.


Did you get this resolved??


Any help will be greatly appreciated.


Rob

hauchinango Thu, 07/24/2008 - 03:21
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No joy here. It has been on the back burner, but I guess it is time for me to open a TAC case.

Correct Answer
kgroves42 Thu, 07/24/2008 - 05:06
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Do you have the "Default Activated Device" set to the Device Name (SEP123456789012) on the Intercom Directory Number page?

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