Solved: 6.1 Intercom button not showing up

hauchinango · ‎06-27-2008

I recently upgraded from 4.1 to 6.1.1.

I would like to benefit from the Intercom Feature, but I cannot assign the button to a phone.

I have created a button template, and added the intercom button to the template. I added the template to the phone, but I do not see an appearance. I have tried this on a 7970 and a 7961.

Please advise.

kgroves42 · ‎07-24-2008

Do you have the "Default Activated Device" set to the Device Name (SEP123456789012) on the Intercom Directory Number page?

View solution in original post

Chris Deren · ‎06-27-2008

Did you associate the intercom line with the phone?

Please take a look at the featue guide for step by step instructions:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf

HTH,

Chris

hauchinango · ‎06-27-2008

Yes. My phone looks like this in ccm admin page:

1 Line [1] - 7174 in Phone

2 Line [2] - 51290 in Phones

3 Line [3] - Add a new DN

4 Intercom [1] - 5555 in I_RM

I just do not see the button on the phone!

r.volta · ‎07-23-2008

I am seeing the exact thing CCM 6.1.1...7961.

Did you get this resolved??

Any help will be greatly appreciated.

Rob

hauchinango · ‎07-24-2008

No joy here. It has been on the back burner, but I guess it is time for me to open a TAC case.

kgroves42 · ‎07-24-2008

Do you have the "Default Activated Device" set to the Device Name (SEP123456789012) on the Intercom Directory Number page?

hauchinango · ‎07-24-2008

Jackpot!

Thanks