attendant console

Unanswered Question
Jun 29th, 2008

I have been asked to put in an attendant console on two computers. They have asked for this functionality and I have not done this in the past. I was wondering that when I put this in, does this change any call flow in an existing system? How should this work?

I have this problem too.
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Jaime Valencia Sun, 06/29/2008 - 10:55

just configure the two AC users and then configure the hunt group with user/line method to define who gets the call in first place. if you need you can select a broadcast algorithm.

there is nothing funky on this config, it's used by a lot of people

the SRND has a little explanation on AC in case you're interested, you don't mention the version so just look it up in CCO

HTH

javalenc

if this helps, please rate

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