Cannot order my certificate/fulfillment kit.

Unanswered Question
Jun 29th, 2008
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Hello. I passed my CCNA 640-802 exam a little over a week ago. My information on the Cisco Certifications website has been updated with the certification. But for some reason, I cannot order a hard-copy of my Certificate from the website.


After filling up the Shipping/CC details, I get a relatively blank page with this in the address bar:

https://ciscocertificates.com/blank.cfm?errorStatus=NOTE%3A%20Credit%20card%20payment%20issues.%20For%20assistance%2C%20please%20open%20a%20case%20using%20the%20%3CA%20HREF%3D%22http%3A%2F%2Fciscocert.custhelp.com%2Fcgi-bin%2Fciscocert.cfg%2Fphp%2Fenduser%2Fstd_adp.php%3Fp_sid%3D<REMOVED>%26p_lva%3D%26p_faqid%3D2774%22%20TARGET%3D%22_blank%22%3ECertifications%20Online%20Support%20tool%3C%2FA%3E.&CFID=<REMOVED>&CFTOKEN=<REMOVED>


When converted to plaintext form, this is what I get:

https://ciscocertificates.com/blank.cfm?errorStatus=NOTE: Credit card payment issues. For assistance, please open a case using the http://ciscocert.custhelp.com/cgi-bin/ciscocert.cfg/php/enduser/std_adp.php?p_sid=<REMOVED>&p_lva=&p_faqid=2774" TARGET="_blank.&CFID=<REMOVED>&CFTOKEN=<REMOVED>


Going to the suggested webpage gives me a "Permission Denied, This page has been removed" error. There is no problem with my CC which I use regularly. I even tried adding the 3digit security code at the end, which didn't work either.


How do I fix this and order my certificate? Thanks for reading :)

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