Unity 4.2 failsafe error after login to mailbox

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Jun 30th, 2008
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I have an issue with Unity 4.2 whereby the user hears “This system is temporarily unable to complete your call…” immediately after logging into their mailbox. The trace logs indicate a failsafe condition has occurred as below. If anyone can tell me more information about what to do here - would be greatly appreciated. Snippet of the trace log is below.



! PROBLEM INFORMATION STARTS HERE

14:11:15:451,AvDiagnostics_MC,10001,5184,1,33A3078D067D407CAA946D83D772DEC5,CDE,22,Event is [TrueEvent]

14:11:15:452,AvDiagnostics_MC,10001,5184,1,33A3078D067D407CAA946D83D772DEC5,CDE,22,State - d:\commserver\localize\scripts\subsignin.cde!ContinueMsg

14:11:15:451,AvDiagnostics_MC,10001,5184,1,33A3078D067D407CAA946D83D772DEC5,CDE,22,Event NULL

14:11:15:452,AvDiagnostics_MC,10001,5184,1,33A3078D067D407CAA946D83D772DEC5,CDE,22,State - d:\commserver\localize\scripts\subsignin.cde!ContinueMsg2

14:11:15:451,CiscoUnity_PhraseServer,10002,5184,1,33A3078D067D407CAA946D83D772DEC5,-1,-1,AvPhrase::Make Make Failed 0x80004005

14:11:15:452,CiscoUnity_PhraseServer,10002,5184,1,33A3078D067D407CAA946D83D772DEC5,-1,-1,AvPhrase::Make - error returned from PhraseServerSingleUse::Make. PhraseID is [ContinueMsg2] hr = [80004005h].

14:11:15:451,CiscoUnity_ConvMsg,10044,5184,1,33A3078D067D407CAA946D83D772DEC5,-1,-1,CAvSPlayPhrase::OnEntry,0x80004005,1

14:11:15:452,CiscoUnity_ConvMsg,10041,5184,1,33A3078D067D407CAA946D83D772DEC5,-1,-1,CAvStateMachine::Execute,OnEntry,0x80004005,d:\commserver\localize\scripts\subsignin.cde!ContinueMsg2

14:11:15:451,CiscoUnity_ConvMsg,10008,5184,1,33A3078D067D407CAA946D83D772DEC5,-1,-1,SubSignIn,1

14:11:15:452,CiscoUnity_ConvMsg,10013,5184,1,33A3078D067D407CAA946D83D772DEC5,-1,-1,SubSignIn,1,D:\CommServer\Logs\\NPDump_20080630_141115.txt

14:11:15:451,AvDiagnostics_MC,685,5184,1,33A3078D067D407CAA946D83D772DEC5,Arbiter,1,LOW,CAvArbiterPort::SetRunningAppInterface,(IAvClientApp*)

14:11:15:452,AvDiagnostics_MC,687,5184,1,33A3078D067D407CAA946D83D772DEC5,Arbiter,1,LOW,CAvArbiterPort::SetRunningAppInterface,(IAvClientApp*),[0x00000000; S_OK]

!DUE TO THE ERROR, THE SYSTEM GOES INTO FAILSAFE AND PLAYS THE FAILSAFE MESSAGE

14:11:15:451,AvDiagnostics_MC,676,5184,1,33A3078D067D407CAA946D83D772DEC5,Arbiter,12,Port 1,subsignin,Failsafe,

14:11:15:452,AvDiagnostics_MC,691,5184,1,33A3078D067D407CAA946D83D772DEC5,Arbiter,1,LOW,RoutingInfoExists,(CAvArbiterThread*)

14:11:15:451,AvDiagnostics_MC,434,5184,1,33A3078D067D407CAA946D83D772DEC5,Arbiter,1,LOW,RoutingInfoExists,(CAvArbiterThread



many thanks

David

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ivillegas Fri, 07/04/2008 - 06:21
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Lack of disk space on the Cisco Unity or Exchange server can cause problems such as this. Filling a disk beyond 80 percent capacity results in significant performance degradation. If the disk fills up completely, the database cannot grow, and Cisco Unity will stop.

One main source of disk space problems on Cisco Unity is log files backed up in the Exchsrvr \ MDBDATA folder.

To resolve this issue, free up some disk space and reboot Cisco Unity.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/installation/guide/cuevm2kfo/IG_019.html

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008063e37f.shtml


o.lloyd Wed, 07/16/2008 - 06:46
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Have just managed to resolve this one - was an issue with Phone Languages and licensing.


In Unity Administration:

System > Configuration > Phone Languages

Remove all languages apart from English (United States), and Save.

Stop and Start Unity.


You can then add other languages in as long as you are licenced for them.



Hope this helps



Owen Lloyd CCVP

www.axonex.com



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