7937 Missing Phone Template

Unanswered Question
Jun 30th, 2008

We just upgraded to the latest device pack for 4.1(3) and the phone template for the 7937 is missing. Ideas on why and how we could get one in there with out reinstalling..

I have this problem too.
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rob.huffman Mon, 06/30/2008 - 08:15

Hi Rodney,

The 7937G is supported in CCM 4.1(3) with the SR (SR5) and Device Pack (DevPack-59 or later) listed below. Once these upgrades are done the 7937 will be added to the available "Add a new Phone" selections (and Device Defaults Page);

Compatible Cisco Unified CallManager Release - 7937G

Note: If you have a Cisco Unified CallManager on a Release earlier than 4.1(3)SR5, do NOT install this firmware. You must first upgrade your Cisco Unified CallManager to one of the compatible releases listed

4.1(3)SR5

ciscocm.4-1-DevPack-59 or later

4.2(3)SR2

ciscocm.4-2-3-DevPack-36 or later

4.3(1)

ciscocm.4-3-1-DevPack-16 or later

5.1(2)

cmterm-devicepack5.1.2.3111-1 or later

5.1(3)

cmterm-devicepack5.1.3.1104 or later

6.0(1)

cmterm-devicepack6.0.1.2111-1 or later

6.1

No device pack required, native support

From the Cisco Unified IP Conference Station 7937G Firmware Version 1.1(1) - ReadMe;

http://download-sj.cisco.com/cisco/voice/ip-7900ser/cmterm-7937-sccp.1-1-1-readme.htm

Hope this helps!

Rob

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