did operator log into ac

Answered Question
Jun 30th, 2008

We have a problem with some of our operators not logging in to the console for major portions of the day in order to avoid the deluge of phone calls. Is there any way to find a log of who logged into the consoles and when in CCM 4.0?

I have this problem too.
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Correct Answer by Jaime Valencia about 8 years 5 months ago

only with TCD traces, as a WA configure the hunt group to route the calls directly to her =) (instead of using user/line approach) that she cannot escape

HTH

javalenc

if this helps, please rate

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Correct Answer
Jaime Valencia Mon, 06/30/2008 - 11:38

only with TCD traces, as a WA configure the hunt group to route the calls directly to her =) (instead of using user/line approach) that she cannot escape

HTH

javalenc

if this helps, please rate

mbates1 Tue, 07/01/2008 - 07:20

very helpful. I found exactly what I needed in here C:\ProgramFiles\Cisco\Trace\TCD\tcdsrv.txt. I'll keep the direct call routing in mind if we need to do that, but there are 5 AC panels in the building.

Thanks,

-Mark

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