Problems connecting to some RME sites

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Joe Clarke Mon, 06/30/2008 - 12:46

What is happening on the server when this problem occurs? Is there a lot of CPU usage or disk activity? What does the pdshow output look like when this occurs?

Martin Ermel Tue, 07/01/2008 - 01:11

Also which version of LMS and RME do you have?

Are you connecting to LMS from a Client PC or the Server itself?

Which browser do you use?

Joe Clarke Tue, 07/01/2008 - 08:44

The problem may be a memory leak in Tomcat, or it could be a server CPU problem. We have at least one known bug in LMS 3.0 where the GGSCript.exe process takes up 100% of the CPU.

Joe Clarke Thu, 07/03/2008 - 08:20

When you do open the case, include the information I already mentioned in this thread. It will help narrow down where the problem lies.

The TAC engineer had me flush the jsp cache which seemed to fix the problem for a little while, although it's hard to say since simply restarting the services also fixed the problem for a little while.

Today i'm having the problem yet again. Other than reopening the TAC case, do you have any other suggestions i can test while the services are online and RME is having problems?

This problem is occurring again. Here are a list of the RME pages not coming up:

RME > Home

RME > Devices > Device Management

RME > Config Mgmt > Archive Mgmt

RME > Config Mgmt > Config Editor > Private Configs

RME > Config Mgmt > Config Editor > Public Configs

RME > Config Mgmt > NetConfig > User-defined Tasks

RME > Config Mgmt > NetConfig > Assigning Tasks

RME > Tools > NetShow > Command Sets

RME > Tools > NetShow > Assigning Command Sets

RME > Admin > ChangeAudit > Config Change Filter

RME > Admin > Config Mgmt > Exclude Commands

RME > Admin > Device Mgmt > Device Management Settings

RME > Admin > Device Mgmt > Device Credential Verification Settings

RME > Admin > System Preferences > RME Device Attributes

RME > Admin > System Preferences > RME Secondary Credentials

Any thoughts?

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