Cannot Delete records

Unanswered Question
Jun 30th, 2008
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Hi


I am having the following problems when trying to delete old records,


I go to Campus Manager > Administration > User Tracking


Administration > Acquisition > Delete Interval.


Delete now


But get the following error:


Application error: Unable to connect to Server".


Also attach the log file.


Any help would be good.


thanks


MJ



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Joe Clarke Mon, 06/30/2008 - 16:02
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It looks like there is a bad entry in User Tracking. If possible, please post a CSV export of the User Tracking main table.

mj11@home_2 Tue, 07/01/2008 - 14:56
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Hi


Many thanks for the response, sorry can not post the csv file. is there any thing I can look at in the csv file.. I was hoping a upgrade would fix this issue.


Current version 5.0


Regards


MJ

Joe Clarke Tue, 07/01/2008 - 16:34
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  • Cisco Employee,
  • Hall of Fame,

    Founding Member

I've never seen this before, but it would seem that at least one entry is missing a last seen time.

mj11@home_2 Fri, 07/11/2008 - 08:55
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Hi


Thanks for your response on this, it seems there was an entry in the CSV file that had no time stamp, this has been delete manually and now works fine.


Thanks


MJ

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