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673
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4
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Cannot Delete records

mj11
Level 3
Level 3

‎06-30-2008 02:20 PM

Hi

I am having the following problems when trying to delete old records,

I go to Campus Manager > Administration > User Tracking

Administration > Acquisition > Delete Interval.

Delete now

But get the following error:

Application error: Unable to connect to Server".

Also attach the log file.

Any help would be good.

thanks

MJ

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0 Helpful
4 Replies 4

Joe Clarke
Cisco Employee
Cisco Employee

‎06-30-2008 04:02 PM

It looks like there is a bad entry in User Tracking. If possible, please post a CSV export of the User Tracking main table.

mj11
Level 3
Level 3
In response to Joe Clarke

‎07-01-2008 02:56 PM

Hi

Many thanks for the response, sorry can not post the csv file. is there any thing I can look at in the csv file.. I was hoping a upgrade would fix this issue.

Current version 5.0

Regards

MJ

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee
In response to mj11

‎07-01-2008 04:34 PM

I've never seen this before, but it would seem that at least one entry is missing a last seen time.

0 Helpful

mj11
Level 3
Level 3
In response to Joe Clarke

‎07-11-2008 08:55 AM

Hi

Thanks for your response on this, it seems there was an entry in the CSV file that had no time stamp, this has been delete manually and now works fine.

Thanks

MJ

0 Helpful
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