cucm6.0 and Attendant Console error

Unanswered Question
Jul 1st, 2008


I am trying to get CIPC working with Attendant Console. I have followed the feature guide and have both application users(ac,ac2) configured. The Pilot Point,CIPC is registered but when I try using AC I get following message

Initialization of call control failed,retrying

In the logs I can see --->

30[Thread-13]07/01 10:55:57.984 WARN

Thread-13 >>> Inside loadUserList(): Enter

31[Thread-12]07/01 10:56:31.093 ERROR Thread-12 >>> ACClientTelephonyMgr.init(): Failed to do provider Login. Unable to create provider -- cucm6: cucm6

32[Thread-12]07/01 10:56:31.093 ERROR Thread-12 >>> Exception: Failed_Telephony_Init

Any ideas? I have tried restarting the AC and CTI service.

Any help I can get will be much appreciated.



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Jaime Valencia Tue, 07/01/2008 - 03:06

only 1 of those should be an app user.

do you have the CTI checkboxes on the user?

did you changed the authentication user parameter to match the user you created?

is the pilot and CIPC associated to the user?

if not, i'd recommend to go over the config guide to verify your settings



if this helps, please rate

a.pawar Tue, 07/01/2008 - 03:28


I have created user ac and ac2 under application user. Please note ac2 is the authentication user and yes I have matched it with Service parameter. Pilot point and CIPC is associated with ac2. Both users have 12345 as password.

I have added ac user to-->standard cti enabled ,startrd cti allow control of all devices,ste cti allow call park monitoring

Jaime Valencia Tue, 07/01/2008 - 03:52

Make sure that you check the Allow Control of Device from CTI check box on the Phone Configuration window (Device > Phone) for each attendant phone. The system enables this field by default. If this check box is not checked for the attendant phone, call control does not come up for the attendant console



if this helps, please rate

a.pawar Tue, 07/01/2008 - 04:34


Yes I have checked that option.

Many thanks for your help



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