exceptions ipcc log file

Unanswered Question
Jul 1st, 2008
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Hi,


I keep getting the following message in the ipcc log file.


IVR-ICD_RTDM-3-STAT_CONDITION_FAILED:A reporting stat condition has failed: Module Name=ICD reporting component,Condition that should always be true=Resource Stats: PresentedAssociatedContacts cannot be negative,A reporting entity=ResourceStats(PresentedAssociatedContacts)


Any idea where it comes from and how to solve this ? we don't use historical reporting that much, so 'resetting' some things would not be a problem.


ipcc 4.0(5) - ccm 4.2(3)


thanks

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jsivulka Mon, 07/07/2008 - 09:36
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Application of ivr-icd-aa.2-2-5spB.exe will fix the problem. It has been my experience that CRS doesn't like the SOAP or namespace information in the XML document that it recieves from the web service

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