We have the Contact Center as following components
CTI OS 7.1
All agents are using customized web based cti client applications.
But still the supervisor use normal CTI OS Toolkit IPCC Supervisor Desktop for monitor the agents.
Supervisor is repoting that he is not getting the agent status in real time status windows.
For example the agent received the call and speaking to customer and now supervisor seeing the agent status is ready or not ready something.. but supervisor is not getting the exact information.
Could anybody throw some lights. how this refershment happen? is their any time setting or any specification required in customized tool.
Please help me.