Logging Problems on CSS11503 - please help

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Jul 1st, 2008
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Hi,


1 of our CSS11503 is not functioning properly. Our ITO system is receiving "server down" messages for services but the "server up" message is not coming through.


We have 2 load balancers with identical config, the only difference I can see in them is the following


when I do a "show log-state", the load balancer that is not sending the server up messages has the log level set to "warning" were as the one that works ok is set to "debug".


I have stated in the config log level 7 for our ITO managment system but this value in "sh log-state" is still the same???


Any ideas on how to change this to debug on the css that is not sending the server up messages.


thanks

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Gilles Dufour Tue, 07/01/2008 - 07:20
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  • Cisco Employee,

The UP message is generated at level '5'.

So that's what you need to change indeed.


Usually the problem is that the logging level stays stuck in '7' not '4'.

Are you certain that the command is there ?

What software version ?


The procedure to recover when stuck in level '7' is below.

You can give it a try.


-Reboot and interrupt the boot going into offDM.

-shift T (technicians menu).

-choose "1" for configure.

-then "3" for set logging flags.

-"2" for set logging level (set to level 4).

-then "r" until you're back to the main menu.

-reboot.


Gilles.

mbaylis Wed, 07/02/2008 - 01:53
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Hi Giles, thanks for the reply,


please see the attached docuemnts which show the "sh log-state" output. The problem css is CSS2.


I have done the logging on both css as per below;


logging host xxx.xxx.xxx.xxx facility 6 log-level info-6


do i need to reboot the css for these to take effect? but in the sh log-state it shows that it has accepted the logging level 6? any ideas? or would I have to do what you said in your previous note?


thanks in advance



Gilles Dufour Wed, 07/02/2008 - 03:00
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  • Cisco Employee,

do a 'logging subsystem all level notice-5'


Gilles.

mbaylis Wed, 07/02/2008 - 07:38
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thanks giles, I will try that and let you know! thanks

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