PIX 501 reboots in loop

ogor · ‎07-01-2008

Hi,

My Firewall PIX 501 doesn't stop rebooting in loop. I can't access to the running configuration just in rom monitor.

Please find attached the log.

An internal error occurred. Specifically, a rrogramming assertion was

violated. Copy the error message exactly as it appears, and get the

output of the show version command and the contents of the configuration

file. Then call your technical support representative.

assertion "addr < e28f640j3_chipsize" failed: file "e28f640j3.c", line 224

snap_dump_to_flash(): Unable to write crash to flash.

Best regards

Guillaume

JORGE RODRIGUEZ · ‎07-01-2008

Guillaume,

Is this a new problem on this PIX, was it working fine prior to this issue? do you have smartnet services if you do I would suggest open a TAC case to RMA, hopefully you have saved the configuration.

Rgds

-Jorge

Jorge Rodriguez

dhananjoy chowdhury · ‎07-01-2008

hi,

May be the image is corrupt.

Check the section "Recover from a Faulty Upgrade" in the link here

http://www.cisco.com/en/US/products/hw/vpndevc/ps2030/products_tech_note09186a0080094a5d.shtml#faulty

ogor · ‎07-01-2008

Hi,

I haven't any smartnet services and the PIX was correctly working before :(

No idea, is it needed to open a case immediatly ?

Thanks in advance

Guillaume

JORGE RODRIGUEZ · ‎07-01-2008

Guillaume, if you do not have smartnet obiously you will not have access to software downloads to try downloading a new fresh image as previous poster suggested, however, I do not believe codes all of the sudden get corrupted unless there is a software bug that could have cause hardware problems. If you do not have smartnet services you may still contact Cisco TAC services to see what options you have, perhaps they may allow software download or provide you with other reasonable options.

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Rgds

-Jorge

Jorge Rodriguez