07-01-2008 05:33 AM - edited 03-15-2019 11:39 AM
I have a call routing function when you call one of my stores you hit the AA. The AA provides different selections. You hit option 3 for customer service.
This call then sends you to the Customer Service Location in another state. When hitting this site you are then prompted by the AA again to enter the state you are calling from. It is at this location we cannot hit any numbers.
How is this solved?
I assume it is in the script on the store location not sending something, just not sure what it is.
07-01-2008 06:48 AM
More info:
bacd
application
service cme-queue flash:app-b-acd-2.1.2.2.tcl
param aa-hunt1 890147
param number-of-hunt-grps 4
param aa-hunt2 890148
param queue-manager-debugs 1
param aa-hunt3 890149
param queue-len 12
param aa-hunt4 890101
!
service cme-aa flash:app-b-acd-aa-2.1.2.2.tcl
param second-greeting-time 15
param voice-mail 7600
param handoff-string cme-aa
param max-time-call-retry 180
paramspace english index 1
param aa-pilot 890141
param welcome-prompt _bacd_welcome.au
param service-name cme-queue
paramspace english location flash:
param number-of-hunt-grps 4
!
dial-peer voice 3 voip
service cme-aa
destination-pattern 890141
session target ipv4:10.251.178.1
incoming called-number 890141
dtmf-relay h245-alphanumeric
codec g711ulaw
!
ephone-hunt 1 longest-idle
pilot 890147
list 890151, 890163, 890189, 890195
timeout 15, 15, 15, 15
statistics collect
display-logout All Agents Logged Out
!
!
ephone-hunt 2 longest-idle
pilot 890148
list 890125, 890157, 890171, 890175
timeout 15, 15, 15, 15
statistics collect
display-logout All Agents Logged Out
!
!
ephone-hunt 3 longest-idle
pilot 890149
list 890161, 890165, 890167, 890169
timeout 15, 15, 15, 15
statistics collect
display-logout All Agents Logged Out
07-01-2008 12:37 PM
Solved.
Needed to add at all remote locations to the dia-peer calling this number at the center
dtmf-relay h245-alphanumeric
This solved the outpulses from one system to the next via that dial-peer.
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