CVP 3.0, ICM 6.0, Cisco Agent Desktop 6.0
When calling, agent is in ready state, her state changes to reserved and the technical difficulties prompt play. Once I hang up she goes back to the ready state. There are other agents in group and there are no problems. In looking at the PGA, I am seeing the following: CNetPort (01DCAB08)::ReceiveData, recv, WARNING,, Connection to host, connection reset by peer (WSAECONNRESET), Error number (10054). This agent was supposely working fine on Friday.
Yes, it's a recorded prompt - but where does it come from? The gateway? CVP? CUCM?
>I setup a label for 24548, pressed the option and went to the default of the CED. It ignored option 8 for the 24548
Melinda, I'm not sure what you are doing. What "option" is there?
Do you have a test number on the PSTN that you can call? Attach this test number to a call type which runs a very simple script.
The script it runs should just have the following 4 nodes:
* Send To VRU
* Label CVP_RC.24548 off the success port
* End off the failure port
Call the test number. If 24548 does not ring, then your problem has been narrowed down.