I am running CCM 5.1 (unicast) and running into the issue where the MOH source only works for a few phones (ie: operator). If i dial the operator and get put on hold, i will hear the MOH file so i know the file is working.
however, when a different user dials the operator and gets put on hold, she doesnt hear anything.
i have double checked the settings on her phone as well as mine and they match but she doesnt hear the MOH file when she gets put on hold.
This also happens on other extensions as well. Is there a global setting for MOH where it is applied to all phones in the cluster?
If i go to Find and list Music On hold audio files, it lists the moh file i want as In use for file status.
Thanks in advance