Unwanted Automated fax tones to user on a 7941 ip phone

Unanswered Question
Jul 2nd, 2008

I have a user that is getting annoying automated faxes on her phone twice a day. How can I stop these automated faxes to this one particular number on a cluster. It is only 1 user. CCM V4.2(3) MGCP

I have this problem too.
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Derek Metcalfe Tue, 07/15/2008 - 00:54

No the phone does not display number otherwise I would advise customer to just fax back with a message requesting to stop sending to this number?

rob.huffman Wed, 07/02/2008 - 18:04

Hi Derek,

There is no way to block these calls based on CLID using a MGCP Gateway :( When one of these Fax calls comes through ask this user to Transfer the call to a Fax line. This way you can get the Header info from the Fax Page and contact the offending company on her behalf.

Hope this helps!



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