Unwanted Automated fax tones to user on a 7941 ip phone

DerekM · ‎07-02-2008

I have a user that is getting annoying automated faxes on her phone twice a day. How can I stop these automated faxes to this one particular number on a cluster. It is only 1 user. CCM V4.2(3) MGCP

dhccoid.com · ‎07-02-2008

Does the phone display where the fax call came from?

DerekM · ‎07-15-2008

No the phone does not display number otherwise I would advise customer to just fax back with a message requesting to stop sending to this number?

Rob Huffman · ‎07-02-2008

Hi Derek,

There is no way to block these calls based on CLID using a MGCP Gateway :( When one of these Fax calls comes through ask this user to Transfer the call to a Fax line. This way you can get the Header info from the Fax Page and contact the offending company on her behalf.

Hope this helps!

Rob

DerekM · ‎07-15-2008

Many thanks Rob,was not sure if this would work.

Rob Huffman · ‎07-15-2008

Hi Derek,

You are most welcome my friend :)

Take care,

Rob