Broadcast algorithm in hunt group causing issues.

tbrokaw · ‎07-02-2008

Problem: I create a hunt pilot Ã Hunt List Ã hunt group. I am using the broadcast algorithm for hunting. I have a front door phone that I am using PLAR with and when the person picks up the phone it rings the hunt pilot number. It will ring two times and then go to fast busy on only one phone. If I change the algorithm to top down, or circular, it works fine. Only broadcast has the issue. There are three phones in the group, all single extensions from separate IP phones.

ebreniz · ‎07-08-2008

Line groups contain one or more directory numbers. A distribution algorithm, such as Top Down, Circular, Longest Idle Time, or Broadcast, associates with a line group. Line groups also have an associated Ring No Answer reversion timeout value.

The following descriptions apply to the members of a line group:

"An idle member designates one that is not serving any call.

"An available member designates one that is serving an active call but can accept a new call(s).

"A busy member cannot accept any calls.

For information on configuring line groups,

Please click the following URL :

For information on configuring line groups,

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmcfg/b03lngrp.html#wpxref97498

For information on configuring hunt lists,

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmcfg/b03htlst.html#wpxref31940

For information on configuring hunt pilots,

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmcfg/b03htpil.html#wpxref28844

tbrokaw · ‎07-08-2008

Thanks for your reply, but I am a little confused with your answer. My issues are with configuration, they are with using the broadcast group. Even if all lines are free, they pick up the phone and it rings twice, and no one can pick the line for it.

Volodymyr Morskyy · ‎02-09-2009

Try to increase RNA Reversion Timeout in line-group settings.