Disable the Directories Key, Missed, Placed a Received Calls

Unanswered Question
Jul 2nd, 2008

Hi Guys,

I have been asked if there is a way to disable the directories key on specific phones.In the meeting rooms they don't want the next people to be able to see who the last person dialled or who called them. The meeting room phones don't use extension mobility so can't use that option.

We are using CCM6.1 with 7970 handsets.

Thanks in advance

I have this problem too.
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Overall Rating: 5 (2 ratings)
ecstillman Fri, 07/11/2008 - 08:53

As far as I know, the directories are stored locally on the phone - regardless if logged in or not.

Not true?


Ayodeji oladipo... Fri, 07/11/2008 - 08:59

This is very easy. I did this recently,

Just go to the phones and under the url for directory on the phone put in a fake/wrong directory...

That will do it...

eg you can put http://youare not allowed to search/

ecstillman Fri, 07/11/2008 - 09:31

wow, thanks! so this means the directories are *not* stored on the phone?


Ayodeji oladipo... Fri, 07/11/2008 - 09:38

There is a directory url which the phones access. This URL usually points to the IP address of the publisher.

However if you change the url on the phone, it will ignore the one in the enterprise parameter and use the one on the phone.

This gives you the flexibility to configure directory url either globally using the enterprise parameters or individually on the phones...

Pls rate useful posts!

rob.huffman Fri, 07/11/2008 - 09:44

Hey Guys,

Deji's good reference will definitly work for not showing the Corporate Directory (+5 points for this great tip Deji) but will not change the Missed/Placed/Received call History as these are stored on the IP Phone itself.

Hope this helps!


Ayodeji oladipo... Fri, 07/11/2008 - 11:34


Thanks for the nice rating.

I dont think there is anything to do to hide missed calls. I also think that hiding the corporate directory is more important for such phones.

How is your holiday going...

matt22coll Fri, 07/11/2008 - 12:59

I have found out that there is now way to remove the Missed, Placed and received calls as these are all stored on the phone itself. I have read that in future CCM revisions they are going to store this info on the CCM rather than the phone. This will also stop missed calls showing up for shared lines and call coming in on hunt groups.

The only work around is to use http commands. You can put a url in the directory's field to a web server. Then the Web server can be set to reply with the XML command init:cleardirectorys. This will make the missed, Placed and receivaed entries all empty. This is all documented in the link on the first reply


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