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Issue about "Error in communicating with DCR Server"

HWangLoyalty_2
Level 1
Level 1

‎07-02-2008 07:37 AM

When I click "CS-Device and Credentials" and found popup window "Error in communicating with DCR Server.

DCR Server may be down. Please start the DCR Server and then refresh the page. ", but when I use "cs-server-admin-process" to check DCRserver process, it shows "Running normally". I try to restart this service again, but the issue was still happened.

But I could find all devices from REM and CM module.

please advice!

Thank you

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4 Replies 4

Joe Clarke
Cisco Employee
Cisco Employee

‎07-02-2008 08:58 AM

This error can occur if anti-virus software is scanning the NMSROOT directory. Try disabling AV scanning of NMSROOT, then restart dmgtd.

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HWangLoyalty_2
Level 1
Level 1
In response to Joe Clarke

‎07-02-2008 10:15 AM

Thanks for your advice! I just try to restart dmgtd service, all devices come back.

and then I tried to restart AV service, but everything is OK. So I do not think AV caused this issue.

0 Helpful

Joe Clarke
Cisco Employee
Cisco Employee
In response to HWangLoyalty_2

‎07-02-2008 10:16 AM

The problem is transient. Keep AV scanning disabled for NMSROOT for a few days, and see if the problem returns.

0 Helpful

HWangLoyalty_2
Level 1
Level 1
In response to Joe Clarke

‎07-02-2008 10:37 AM

OK!I will keep montioring and see if the issue will come back again.

0 Helpful
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