Cannot transfer within office or outside of office CME

Unanswered Question
Jul 2nd, 2008
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I have a system that cannot do any type of transfer within the office or between offices.


Example:


Call comes in to showroom

Needs to be transfered to customer service.

Hit transfer button

dial number

once you hit the second number you get a fast busy.


We can call all the phones we have access to, but we cannot do any type of transfer


telephony-service

load 7960-7940 P0030702T023

load 7931 SCCP31.8-2-1S

max-ephones 42

max-dn 110

ip source-address 10.176.68.129 port 2000

timeouts interdigit 4

system message La-Z-Boy Gallery - 008

time-zone 12

voicemail 800810

max-conferences 8 gain -6

moh music-on-hold.au

dn-webedit

time-webedit

transfer-system full-consult

secondary-dialtone 9

create cnf-files version-stamp 7960 Feb 21 2008 08:59:01


ephone-template 1

softkeys idle Redial Newcall Pickup

softkeys seized Redial Endcall Pickup

softkeys connected Hold Endcall Trnsfer Confrn Park

softkeys ringing Answer

button-layout 7931 2

features blocked CFwdAll


<--phone I am testing with-->

ephone-dn 83 dual-line

number 800883

description 008-Gallery

name 008-Gallery

translation-profile incoming translations

!

!

ephone-dn 84 dual-line

number 800884

name 008-Gallery

translation-profile incoming translations

!

ephone 22

no multicast-moh

device-security-mode none

mac-address 001B.D42A.4516

ephone-template 1

speed-dial 14 800815 label "Paging"

type 7931

button 1:83 2:84 3:1 4:2

button 5:3 6:4

!



any ideas?

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Rick Morris Wed, 07/02/2008 - 08:15
User Badges:
  • Silver, 250 points or more

Issue Resolved


Found that I am missing the transfer pattern



telephony-service

load 7960-7940 P0030702T023

load 7931 SCCP31.8-2-1S

max-ephones 42

max-dn 110

ip source-address 10.176.68.129 port 2000

timeouts interdigit 4

system message La-Z-Boy Gallery - 008

time-zone 12

voicemail 800810

max-conferences 8 gain -6

moh music-on-hold.au

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern 8..... <------added this

secondary-dialtone 9

create cnf-files version-stamp 7960 Feb 21 2008 08:59:01

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