I deployed an unity express 3.1 and in my script, I want to transfer the call to the receptionist. if she don't answer to the call or if she's busy, I want to play a message and ask to the caller is he want to wait longer or to leave a message.
So I have my call redirect step and in the busy branch, I set a play prompt ...
but the caller never arrives in the busy branche.
I know that in the previous version of unity express/callmanager express ... it was not possible to use the busy branch because the callmanager express couldn't monitor the calls. So when it transfered the call to an extension, the script lost the control of the call.
I tried to find a document on it but I couldn't :/
Do you know if it's still the same with CME 4.1 and CUE 3.1 ?
Thanks you in advance,