Active Licenses in CAD

Unanswered Question
Jul 3rd, 2008

Is there a way to check how many licenses are active in UCCX for Agents/supervisors other than the Real Time Reporting Application that shows active Agents? we are running UCCX 5.0

I have this problem too.
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tstanik Wed, 07/09/2008 - 13:39

you simply go to start-->program-->Cisco CRA Administrator-->Click on 'License Update Utility'-->scroll down to CRA 'Enhanced' Agent Desktop/CRA 'Enhanced' Supervisor Desktop. The number to right of these displays how many seats you are licensed for. If you are wanting to know how many are currently available of that number, use a real time report to find out how many CAD/SD agents you are currently using.

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