Route plan report for Unity

Answered Question
Jul 3rd, 2008
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In CCM, there is a great feature called the route plan report where you can look up a number, and find everywhere it's referenced.


Does this exist in Unity. Trying to follow someone else's work, and we find it entering unity, however we can't see where the number it's coming from is addressed at, so I am assuming it's buried in an alternate extension somewhere :(


Thanks in advance!


Robert

Correct Answer by Ginger Dillon about 8 years 12 months ago

Hi Robert -

Check out the Subscriber Information Dump report that is available on the Unity Server - Unity Tools Depot, Administration Tools section. You can select the fields you want, which pulls the data from the UnityDb - one of these is the Alternate extension field. The report is created in CSV format. If you think this might be included in a call handler, you can use the Audiotext Manager to review the various call trees (Grid view) and look for the extension field.

Ginger

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Correct Answer
Ginger Dillon Thu, 07/03/2008 - 09:57
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Hi Robert -

Check out the Subscriber Information Dump report that is available on the Unity Server - Unity Tools Depot, Administration Tools section. You can select the fields you want, which pulls the data from the UnityDb - one of these is the Alternate extension field. The report is created in CSV format. If you think this might be included in a call handler, you can use the Audiotext Manager to review the various call trees (Grid view) and look for the extension field.

Ginger

honniesr Thu, 07/03/2008 - 10:42
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Ginger,

AWESOME! Thank you very much for the help :)


Robert

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