Attendant Console/Busy

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ivillegas Wed, 07/09/2008 - 13:32

To enable call queuing in the Attendant Console, configure three parameters in the Attendant Console configuration tool. Perform these steps:

Open the acconfig.bat file located in the C:\Program Files\Cisco\CallManagerAttendant\bin directory on the Cisco CallManager Attendant Console server.

Select the Advanced Tab.

Check the Enable Queuing box.

Specify the Queue Size.

Specify the Hold Time (in Seconds).

http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_0_1/ccmsys/a07ccmac.html

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