Attendant Console/Busy

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ivillegas Wed, 07/09/2008 - 13:32

To enable call queuing in the Attendant Console, configure three parameters in the Attendant Console configuration tool. Perform these steps:

Open the acconfig.bat file located in the C:\Program Files\Cisco\CallManagerAttendant\bin directory on the Cisco CallManager Attendant Console server.

Select the Advanced Tab.

Check the Enable Queuing box.

Specify the Queue Size.

Specify the Hold Time (in Seconds).


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