Attendant Console/Busy

Unanswered Question
ivillegas Wed, 07/09/2008 - 13:32
User Badges:
  • Silver, 250 points or more

To enable call queuing in the Attendant Console, configure three parameters in the Attendant Console configuration tool. Perform these steps:

Open the acconfig.bat file located in the C:\Program Files\Cisco\CallManagerAttendant\bin directory on the Cisco CallManager Attendant Console server.

Select the Advanced Tab.

Check the Enable Queuing box.

Specify the Queue Size.

Specify the Hold Time (in Seconds).


This Discussion