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Attendant Console/Busy

brobinson
Level 1
Level 1

‎07-03-2008 04:40 PM - edited ‎03-15-2019 11:44 AM

Hi -

If I have an Attendant Console and the first person is a receptionist... I would like her to only get three calls before considered "busy", not four before rolling to the next. Apparently, changing the line settings do not help. Please advise. Thanks!

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ivillegas
Level 6
Level 6

‎07-09-2008 01:32 PM

To enable call queuing in the Attendant Console, configure three parameters in the Attendant Console configuration tool. Perform these steps:

Open the acconfig.bat file located in the C:\Program Files\Cisco\CallManagerAttendant\bin directory on the Cisco CallManager Attendant Console server.

Select the Advanced Tab.

Check the Enable Queuing box.

Specify the Queue Size.

Specify the Hold Time (in Seconds).

http://www.cisco.com/en/US/products/ps7282/products_qanda_item09186a00800b0a20.shtml

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_0_1/ccmsys/a07ccmac.html

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brobinson
Level 1
Level 1
In response to ivillegas

‎07-09-2008 03:56 PM

Got it. Thanks!

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