Strange Issue with windows Vista

tarun209 · ‎07-04-2008

Hello Friends,

My user is not able to connect Cisco 5400 with windows vista while the same user is able to connect via windows XP.Dialer settings for both the windows are same .I am using windows dialer for both windows.I am using PAP authentication protocol

below are the logs on cisco AS 5400 when its not connecting

ul 4 09:01:46 UTC: As2/01 LCP: ACFC (0x0802)

Jul 4 09:01:46 UTC: As2/01 LCP: State is Open

Jul 4 09:01:46 UTC: As2/01 PPP: Phase is AUTHENTICATING, by this end

Jul 4 09:01:47 UTC: As2/01 LCP: I IDENTIFY [Open] id 2 len 18 magic 0x0BC0640B MSRASV5.20

Jul 4 09:01:47 UTC: As2/01 LCP: I IDENTIFY [Open] id 3 len 24 magic 0x0BC0640B MSRAS-0-IMRAN-PC

Jul 4 09:01:47 UTC: As2/01 PAP: I UNKNOWN(12) id 3 len 24As2/01 PAP: Code 12 not expected or invalid <<<<<<<<<<<<<<

Jul 4 09:01:48 UTC: As2/01 PAP: I UNKNOWN(12) id 3 len 24As2/01 PAP: Code 12 not expected or invalid

Jul 4 09:01:50 UTC: As2/01 PAP: I UNKNOWN(12) id 3 len 24As2/01 PAP: Code 12 not expected or invalid

Jul 4 09:01:52 UTC: As2/01 PAP: I UNKNOWN(12) id 3 len 24As2/01 PAP: Code 12 not expected or invalid

Jul 4 09:01:54 UTC: As2/01 PAP: I UNKNOWN(12) id 3 len 24As2/01 PAP: Code 12 not expected or invalid

Jul 4 09:01:56 UTC: As2/01 PAP: I UNKNOWN(12) id 3 len 24As2/01 PAP: Code 12 not expected or invalid

Jul 4 09:01:56 UTC: As2/01 AUTH: Timeout 1

Jul 4 09:01:58 UTC: As2/01 PAP: I UNKNOWN(12) id 3 len 24As2/01 PAP: Code 12 not expected or invalid

Jul 4 09:02:02 UTC: As2/01 PAP: I UNKNOWN(12) id 3 len 24As2/01 PAP: Code 12 not expected or invalid

Jul 4 09:02:04 UTC: As2/01 PAP: I UNKNOWN(12) id 3 len 24As2/01 PAP: Code 12 not expected or invalid

Thanks in Advance for help

Regards

Tarun

tstanik · ‎07-10-2008

Should it be an ACS appliance, please do the following:

1. Set logging level to full:

System Configuration > Service Control > Services Log File

Configuration: Level of detail = FULL

2. Reproduce the problem

3. Note the time-stamp from the problem-reproduction

4. Collect Package.cab:

System Configuration > Support > Click on: "Run Support Now"

--> This will prompt you after a while to download Package.cab to your

local machine.

5. Upload Package.cab to SR notes along with the time-stamp of the

reproduction (step-3 above).