Special ringback tone if an ip phone is busy ??

Answered Question
Jul 4th, 2008
User Badges:


Hello,


I have the following request from a customer that migrated from an Alcatel Phone system to a CUCM 6.1.2.


Is it possible to have a special ringback tone to the calling party if a user is busy and :


- at the calling side: having a special ringback tone indicating that the user is busy

- at the called side: showing the call as a second call.


They really liked this functionality: they knew that someone was on the line, and so they did not insist to continue waiting.


As far as I know, we can only do a work-around with “max calls = 1 in combination with callback”, or having the voice-mail used for busy calls ?

They do not like the callback on busy, or the callback on no answer …


Does anyone has experiences or ideas on this ?


Many Thanks,


Dirk


Correct Answer by paolo bevilacqua about 8 years 10 months ago

Had the same issue with a customer migrating from Alcatel to CME.


To my knowledge cisco has not even planned to release something like that, netiehr on CM nor CME.


So I had to write a TCL/IVR script that does this. The requisite is that you use H.323 and configure additional DNs.


http://pbevila.fastmail.fm/public/camp-on.tcl


Note, the script currently doesn't handle transfers. I haven't got the time yet to add that.



  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
paolo bevilacqua Fri, 07/04/2008 - 03:55
User Badges:
  • Super Gold, 25000 points or more
  • Hall of Fame,

    Founding Member

Had the same issue with a customer migrating from Alcatel to CME.


To my knowledge cisco has not even planned to release something like that, netiehr on CM nor CME.


So I had to write a TCL/IVR script that does this. The requisite is that you use H.323 and configure additional DNs.


http://pbevila.fastmail.fm/public/camp-on.tcl


Note, the script currently doesn't handle transfers. I haven't got the time yet to add that.



Actions

This Discussion