I have the following request from a customer that migrated from an Alcatel Phone system to a CUCM 6.1.2.
Is it possible to have a special ringback tone to the calling party if a user is busy and :
- at the calling side: having a special ringback tone indicating that the user is busy
- at the called side: showing the call as a second call.
They really liked this functionality: they knew that someone was on the line, and so they did not insist to continue waiting.
As far as I know, we can only do a work-around with âmax calls = 1 in combination with callbackâ, or having the voice-mail used for busy calls ?
They do not like the callback on busy, or the callback on no answer â¦
Does anyone has experiences or ideas on this ?
Had the same issue with a customer migrating from Alcatel to CME.
To my knowledge cisco has not even planned to release something like that, netiehr on CM nor CME.
So I had to write a TCL/IVR script that does this. The requisite is that you use H.323 and configure additional DNs.
Note, the script currently doesn't handle transfers. I haven't got the time yet to add that.