ASA 5540 7.2(3) sudden crash.

Unanswered Question
Jul 4th, 2008

The problem occured only once as now after over 120 days of uptime. The ASA crashed and rebooted suddenly.

There is something interesting in crashinfo file:

[...]

Region #12 [0x01543720] from #5 tback F4 dump off 0x4c

01543720: cc cc cc cc 69 00 00 00 23 01 1c a1 40 00 00 00 | ....i...#...@...

01543730: 00 00 00 00 00 00 00 00 a0 29 5a 01 64 2f 07 01 | .........)Z.d/..

01543740: 00 00 00 00 00 00 00 00 e0 d4 ad 00 80 d2 ad 00 | ................

01543750: 40 cd ad 00 d0 cb ad 00 00 00 00 00 52 65 73 6f | @...........Reso

01543760: 75 72 63 65 20 4d 61 6e 61 67 65 72 00 00 00 00 | urce Manager....

01543770: 00 00 00 00 00 00 00 00 00 00 00 00 a8 bb 2e 01 | ................

malloc_header:01543728

M-size : 0x40

M-allocd : 0x1072f64

**WARNING: ptr 0x1543720 not within (mh + 1) 0x1543748 and (ulong)(mh + 1) + mh->mh_len 0x1543788

[...]

Region #14 [ID:0x010feb38] from #12 (chunk-hdr) magic off 20

010feb38: 01 00 00 00 00 00 00 00 28 b2 07 01 00 00 00 00 | ........(.......

010feb48: 38 b7 69 01 9d c9 a3 15 00 80 ff ff 14 00 00 00 | 8.i.............

010feb58: 01 00 00 00 01 00 00 00 01 00 00 00 00 00 00 00 | ................

010feb68: 08 36 06 01 00 00 00 00 70 b7 69 01 8b c7 a3 15 | .6......p.i.....

010feb78: 00 80 ff ff 00 00 00 00 01 00 00 00 01 00 00 00 | ................

010feb88: 01 00 00 00 00 00 00 00 d8 2e 06 01 00 00 00 00 | ................

chunk_type: 0x10feb38

C-base : 0x0

C-size : 0x0

C-type : 0

C-headtail: 0x169b738

**WARNING: invalid chunk->next 0x1

**WARNING: invalid chunk->prev_sibling 0x107b228

**WARNING: ptr 0x1543720 not within chunk->data 0x0 and chunk->end 0x0

- no changes except for regular ACL changes;

- no new hadrware;

- no SSM modules.

Any ideas/clues?

Thanks in advance.

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
hadbou Thu, 07/10/2008 - 06:07

I Think the error message that you have provided relates to some ICMP related issue.Try removing "ICMP inspection".Also try upgrading to 7.2.4 as there has been a similar issue with previous versions.Check for available free memory as the ASA may crash due to non-availability of memory.

Magnus Mortensen Fri, 07/11/2008 - 20:34

The entire crash dump is needed to relate it to any known bug or issue. I would suggest opening a TAC case so the crash can be decoded and analyzed. Without doing so, any software upgrade is just a best effort guess.

Actions

This Discussion