Unified Desktop & Single sign-on

Unanswered Question
Jul 6th, 2008
User Badges:

One of my customer has a requirement of unified desktop (for all media interactions - voice, e-mail & chat).

Second requirement is of a single sign-on (currently agent need to log-in two time one to CAD and other to CIM desktop). What is required to be done for single sign-on

Any help in this regard will be highly appreciated.

Thanks in advance

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)

I have not done this, but I believe Cisco have. The story I heard was that you would use the Embedded Browser and probably set the home page as the Cisco IM server - default partition. Then you need to add an Agent Management workflow to CAD off the login to set up the correct query string for EIM/WIM.

Good luck, and please post back here when you have it working. I may have some time to play with this myself today.




This Discussion