Unified Desktop & Single sign-on

Unanswered Question
Jul 6th, 2008

One of my customer has a requirement of unified desktop (for all media interactions - voice, e-mail & chat).

Second requirement is of a single sign-on (currently agent need to log-in two time one to CAD and other to CIM desktop). What is required to be done for single sign-on

Any help in this regard will be highly appreciated.

Thanks in advance

I have this problem too.
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I have not done this, but I believe Cisco have. The story I heard was that you would use the Embedded Browser and probably set the home page as the Cisco IM server - default partition. Then you need to add an Agent Management workflow to CAD off the login to set up the correct query string for EIM/WIM.

Good luck, and please post back here when you have it working. I may have some time to play with this myself today.

Regards,

Geoff

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