Call forward feature activation on Cisco Call Manager

Unanswered Question
Jul 7th, 2008



When the IP phone is ringing and not taking the call , the call should be forwarded to the Mobile phone using call forward option(done).If the mobile#1 is also not taking the call it should be forwarded to second mobile phone.Is there any option for this ?

This is an urgent requirment for the customer. Pls help



I have this problem too.
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Jonathan Schulenberg Mon, 07/07/2008 - 17:33

You can use the Call Consult Transfer step instead of Call Redirect to perform a supervised transfer to the remote TN. Nested within the No Answer or Busy branches of that you could use another Call Consult Transfer step to try another number.

You may see somewhat unreliable behavior with this however. For example, the cellular phone may forward to voicemail at inconsistent intervals which could be interrupted as a Successful branch output from the perspective of UCCX. One way to deal with this these type of issues is to play a Get Digit String to the dialed contact for input confirmation that they want to take the call.

Emulating a hunt group for remote PSTN phones can be tricky.




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