inconsistent ring back when call is routed to agent

Unanswered Question
Jul 7th, 2008
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Dear all,


In my hosted deployment,I recently added a new skill group.When customers call and the call is routed to an agent, they sometimes hear 4 rings and other times one ring before an agent answers the call yet the agent's device rings only once.What could be the problem? The other skill groups work just fine.Customers hear only a single ring before the agent picks.

Is this feature configurable for different skill groups?

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