7970 Settings button

Unanswered Question
Jul 7th, 2008
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Good Afternoon,


Can someone please help / advise:


Every time i press the settings button on a 7970 handset an error message on screen displays "This key is not active here!".


Please can you advise why this is happening and a possible resolution


Thank you.

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Rob Huffman Mon, 07/07/2008 - 06:46
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Hi Chijioke,


Can you check via ccmadmin;


Device>Phone (find this 7970) Product Specific Configuration>Settings Access>Enabled


Hope this helps!

Rob

cetciscocm Mon, 07/07/2008 - 06:57
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Cheers Rob,


You are spot on. Configuration was set to disabled. Is this the default setting when adding a device to CCM?


Thanks again

Rob Huffman Mon, 07/07/2008 - 07:20
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Hi Chijioke,


Good stuff :) The Default setting when adding IP Phones is "Enabled".


Hope this helps!

Rob

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