7970 Settings button

cetciscocm · ‎07-07-2008

Good Afternoon,

Can someone please help / advise:

Every time i press the settings button on a 7970 handset an error message on screen displays "This key is not active here!".

Please can you advise why this is happening and a possible resolution

Thank you.

Rob Huffman · ‎07-07-2008

Hi Chijioke,

Can you check via ccmadmin;

Device>Phone (find this 7970) Product Specific Configuration>Settings Access>Enabled

Hope this helps!

Rob

cetciscocm · ‎07-07-2008

Cheers Rob,

You are spot on. Configuration was set to disabled. Is this the default setting when adding a device to CCM?

Thanks again

Rob Huffman · ‎07-07-2008

Hi Chijioke,

Good stuff :) The Default setting when adding IP Phones is "Enabled".

Hope this helps!

Rob