Device Center issue

Answered Question
Jul 7th, 2008
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I have a C6509-IOS that I'm trying to obtain Summary information for, but the columns has an error "Null". The other functions tools, reports, and management tasks are fine. Has anyone seen this before, I just verified it's going on for a couple of more devices. How do I resolve this?

Correct Answer by Joe Clarke about 8 years 10 months ago

Uninstalling HUM should only require dmgtd to be restarted, not the server.

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Joe Clarke Mon, 07/07/2008 - 08:39
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Please post a screenshot illustrating the problem.

Joe Clarke Mon, 07/07/2008 - 08:50
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Please post the NMSROOT/MDC/tomcat/logs/stdout.log.

Joe Clarke Mon, 07/07/2008 - 09:42
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I don't see any obvious errors. Is this working properly for any devices? One thing that did look suspicious is that you appear to have HUM installed on this server, and its license appears to have expired. Are all the devices which are not showing up properly in DC managed by HUM?

dionjiles Mon, 07/07/2008 - 10:14
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I think you have resolved my issue. All the devices being managed by HUM which is now expired on the server are showing up null error. Does uninstalling HUM require a reboot? If not I will uninstall this right away.


Thanks.

Correct Answer
Joe Clarke Mon, 07/07/2008 - 10:26
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Uninstalling HUM should only require dmgtd to be restarted, not the server.

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