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Device Center issue

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dionjiles
Level 1
Level 1

‎07-07-2008 07:48 AM

I have a C6509-IOS that I'm trying to obtain Summary information for, but the columns has an error "Null". The other functions tools, reports, and management tasks are fine. Has anyone seen this before, I just verified it's going on for a couple of more devices. How do I resolve this?

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Joe Clarke
Cisco Employee
Cisco Employee
In response to dionjiles

‎07-07-2008 10:26 AM

Uninstalling HUM should only require dmgtd to be restarted, not the server.

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Joe Clarke
Cisco Employee
Cisco Employee

‎07-07-2008 08:39 AM

Please post a screenshot illustrating the problem.

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dionjiles
Level 1
Level 1
In response to Joe Clarke

‎07-07-2008 08:45 AM

Please see attached.

Preview file
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Joe Clarke
Cisco Employee
Cisco Employee
In response to dionjiles

‎07-07-2008 08:50 AM

Please post the NMSROOT/MDC/tomcat/logs/stdout.log.

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dionjiles
Level 1
Level 1
In response to Joe Clarke

‎07-07-2008 09:19 AM

Please see attached.

12893-stdout.zip
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Joe Clarke
Cisco Employee
Cisco Employee
In response to dionjiles

‎07-07-2008 09:42 AM

I don't see any obvious errors. Is this working properly for any devices? One thing that did look suspicious is that you appear to have HUM installed on this server, and its license appears to have expired. Are all the devices which are not showing up properly in DC managed by HUM?

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dionjiles
Level 1
Level 1
In response to Joe Clarke

‎07-07-2008 10:14 AM

I think you have resolved my issue. All the devices being managed by HUM which is now expired on the server are showing up null error. Does uninstalling HUM require a reboot? If not I will uninstall this right away.

Thanks.

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Joe Clarke
Cisco Employee
Cisco Employee
In response to dionjiles

‎07-07-2008 10:26 AM

Uninstalling HUM should only require dmgtd to be restarted, not the server.

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dionjiles
Level 1
Level 1
In response to Joe Clarke

‎07-07-2008 10:29 AM

Thanks.

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