how blackberry and Unity integration works

ciscoforum · ‎07-07-2008

Could anyone tell me how blackberry and Unity integration works?I have quite a lot Unity experience, but new to blackberry. I saw Cisco document talking about installing plugin on Blackberry server. It seems very simple. But if it's possible I would like to know how actually unity/blackberry/exchange works? for example, when unity gets a new vm, how does it send to blackberry, and how plugin works? I would appreicate it very much if anybody can light me up this.

Ginger Dillon · ‎07-09-2008

Hi -

Here are a couple of good Cisco links for this integration (applicable to Unity 5.x and 7.x):

- User guide - http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/user/guide/blackberry/5xcuugbb.html

- Release notes - http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/111bbrelnotes.html

(Make sure you read the caveats)

- Software download - http://tools.cisco.com/support/downloads/go/IPCheck.x?defAdv=N&sftAdv=Nℑ=CiscoUnityMobileMessagePlugIn1.1.1.exe&filepath=/swc/esd/02/281164923/contract&filename=CiscoUnityMobileMessagePlugIn1.1.1.exe&advUrl=null&isk=N&defInd=N&mdfid=281164923&sftType...(1)&fileId=267161&treeMdfId=278875240&treeName=Voice%20and%20Unified%20Communications

Description of the user interface:

The Mobile Message Access for BlackBerry is not a licensed feature, nor does it require that you give subscribers special class of service (COS) privileges. As long as their Blackberry devices are connected to a Blackberry server that has a Mobile Message Access for BlackBerry plug-in installed, and the devices are configured properly, subscribers can use their Blackberry devices to access Cisco Unity voice messages on a Cisco Unity server that is set up for Unified Messaging.

Voice messages appear along with other messages in the BlackBerry Inbox. To play a Cisco Unity voice message, subscribers use their BlackBerry device to open the message and click the associated link. Cisco Unity calls the phone number specified for message playback, and when the subscriber answers the call, the message begins to play. (Note that the restriction tables associated with the subscriber class of service may prohibit them from specifying certain phone numbers for message playback.)

The menu options available during and after message playback are the same as those available when subscribers log on to Cisco Unity to play messages over the phone. After saving or deleting a message, subscribers can select another message from the BlackBerry Inbox to play, or they can press * to log on to Cisco Unity to perform other tasks.

Sincerely,

Ginger