BACD AA or CUE AA not responding to key input

Unanswered Question
Jul 7th, 2008

Hi, experts,

We setup a CUE AA to handle all incoming calls. A translation rule will translate the incoming calls into a B-ACD AA pilot number(calling queue Max session 30) and then transfer to CUE AA pilot number.(max session 8).

We found that when we call in, sometime the caller can key in option to route the calls, most of time the callers' key input won't work.

After removing the B-ACD AA, it seems working, but is there anywaywe we can get the BACD AA working?

Thanks.

I have this problem too.
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Chris Deren Mon, 07/07/2008 - 17:13

Please post your dial-peer configuration. Do you have dtmf properly setup on the dial-peer?

Chris

liu_tiger Tue, 07/08/2008 - 05:59

Chris, Thanks for your quick reply. Here is the conf.

___

voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

no supplementary-service h450.2 ; not sure about this

no supplementary-service h450.3 ; not sure about this

no supplementary-service sip refer ; required by sip trunk provider

h323

sip

registrar server expires max 3600 min 3600

outbound-proxy ipv4:xxx.xxx.xxx.xxx ;sip trunk provider's proxy

voice class codec 1

codec preference 1 g729r8 ;this one is used by sip trunk provider

codec preference 3 g711ulaw

voice translation-rule 12

rule 1 /xxxxxx0999/ /3095/ ;xxxxxx0999 is the main number 3095 is BACD AA PILOT

voice translation-profile inbound_ani_1

translate called 12

application

service callq flash:app-b-acd-2.1.2.2.tcl

param queue-len 30

param aa-hunt1 3091 ; 3091 IS CUE AA PILOT

param number-of-hunt-grps 1

param queue-manager-debugs 1

!

service aa-3095 flash:app-b-acd-aa-2.1.2.2.tcl

param handoff-string aa-3095

paramspace english index 0

param call-retry-timer 15

paramspace english language en

param service-name callq

param drop-through-option 1 ;DROP THRUGH TO CUE AA PILOT 3091

param second-greeting-time 60

paramspace english location flash:

param max-time-vm-retry 2

param voice-mail 3090

param max-time-call-retry 700

param max-extension-length 4

param aa-pilot 3095

param number-of-hunt-grps 1

interface FastEthernet0/0.10

encapsulation dot1Q 10

ip address 10.20.200.1 255.255.255.0

ip pim dense-mode

interface Service-Engine1/0

ip unnumbered FastEthernet0/0.10

service-module ip address 10.20.200.2 255.255.255.0

service-module ip default-gateway 10.20.200.1

ip route 10.20.200.2 255.255.255.255 Service-Engine1/0

dial-peer voice 7 voip

description ** VOIP - Incoming AA **

translation-profile incoming inbound_ani_1

preference 3

rtp payload-type comfort-noise 13

no modem passthrough

voice-class codec 1

session protocol sipv2

session target sip-server

incoming called-number .%

dtmf-relay rtp-nte

ip qos dscp ef signaling

no vad

dial-peer voice 3000 voip

description ** cue pilot number **

destination-pattern 3000

b2bua

voice-class sip outbound-proxy ipv4:10.20.200.2

session protocol sipv2

session target ipv4:10.20.200.2

dtmf-relay sip-notify

codec g711ulaw

no vad

dial-peer voice 3091 voip

description ** cue pilot number **

destination-pattern 3091

voice-class sip outbound-proxy ipv4:10.20.200.2

session protocol sipv2

session target ipv4:10.20.200.2

dtmf-relay sip-notify

codec g711ulaw

no vad

dial-peer voice 3095 voip

description ** CME AA 3095 **

service aa-3095

destination-pattern 3095

b2bua

voice-class sip outbound-proxy ipv4:10.20.200.1

session protocol sipv2

session target ipv4:10.20.200.1

incoming called-number 3095

dtmf-relay h245-alphanumeric ; I tried to use sip-notify here got same result

codec g711ulaw

no vad

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