07-07-2008 04:26 PM - edited 03-18-2019 09:15 PM
Hi, experts,
We setup a CUE AA to handle all incoming calls. A translation rule will translate the incoming calls into a B-ACD AA pilot number(calling queue Max session 30) and then transfer to CUE AA pilot number.(max session 8).
We found that when we call in, sometime the caller can key in option to route the calls, most of time the callers' key input won't work.
After removing the B-ACD AA, it seems working, but is there anywaywe we can get the BACD AA working?
Thanks.
07-07-2008 05:13 PM
Please post your dial-peer configuration. Do you have dtmf properly setup on the dial-peer?
Chris
07-08-2008 05:59 AM
Chris, Thanks for your quick reply. Here is the conf.
___
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h450.2 ; not sure about this
no supplementary-service h450.3 ; not sure about this
no supplementary-service sip refer ; required by sip trunk provider
h323
sip
registrar server expires max 3600 min 3600
outbound-proxy ipv4:xxx.xxx.xxx.xxx ;sip trunk provider's proxy
voice class codec 1
codec preference 1 g729r8 ;this one is used by sip trunk provider
codec preference 3 g711ulaw
voice translation-rule 12
rule 1 /xxxxxx0999/ /3095/ ;xxxxxx0999 is the main number 3095 is BACD AA PILOT
voice translation-profile inbound_ani_1
translate called 12
application
service callq flash:app-b-acd-2.1.2.2.tcl
param queue-len 30
param aa-hunt1 3091 ; 3091 IS CUE AA PILOT
param number-of-hunt-grps 1
param queue-manager-debugs 1
!
service aa-3095 flash:app-b-acd-aa-2.1.2.2.tcl
param handoff-string aa-3095
paramspace english index 0
param call-retry-timer 15
paramspace english language en
param service-name callq
param drop-through-option 1 ;DROP THRUGH TO CUE AA PILOT 3091
param second-greeting-time 60
paramspace english location flash:
param max-time-vm-retry 2
param voice-mail 3090
param max-time-call-retry 700
param max-extension-length 4
param aa-pilot 3095
param number-of-hunt-grps 1
interface FastEthernet0/0.10
encapsulation dot1Q 10
ip address 10.20.200.1 255.255.255.0
ip pim dense-mode
interface Service-Engine1/0
ip unnumbered FastEthernet0/0.10
service-module ip address 10.20.200.2 255.255.255.0
service-module ip default-gateway 10.20.200.1
ip route 10.20.200.2 255.255.255.255 Service-Engine1/0
dial-peer voice 7 voip
description ** VOIP - Incoming AA **
translation-profile incoming inbound_ani_1
preference 3
rtp payload-type comfort-noise 13
no modem passthrough
voice-class codec 1
session protocol sipv2
session target sip-server
incoming called-number .%
dtmf-relay rtp-nte
ip qos dscp ef signaling
no vad
dial-peer voice 3000 voip
description ** cue pilot number **
destination-pattern 3000
b2bua
voice-class sip outbound-proxy ipv4:10.20.200.2
session protocol sipv2
session target ipv4:10.20.200.2
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 3091 voip
description ** cue pilot number **
destination-pattern 3091
voice-class sip outbound-proxy ipv4:10.20.200.2
session protocol sipv2
session target ipv4:10.20.200.2
dtmf-relay sip-notify
codec g711ulaw
no vad
dial-peer voice 3095 voip
description ** CME AA 3095 **
service aa-3095
destination-pattern 3095
b2bua
voice-class sip outbound-proxy ipv4:10.20.200.1
session protocol sipv2
session target ipv4:10.20.200.1
incoming called-number 3095
dtmf-relay h245-alphanumeric ; I tried to use sip-notify here got same result
codec g711ulaw
no vad
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