Attendant Console problem - only 1 incoming line.

Answered Question

The problem I am having is there is only 1 incoming line so if the attendant console user is on a call then any incoming callers receive an enagaged tone.


We are running Attendant Console 1.4(1 ES14) on Call Manager v4.1. All attendant console features appear to be working normally.


I have setup a pilot point and associated it and the handset line number with ac user. By default there is only 1 handset and 1 attendant console user being used with the attendant console.


The phone being used with AC is a 7961 with 1 line setup.


I am aware of call queuing but that is not suitable for our environment.


I need to increase available lines to >1 and despite all my efforts I have been unable to find any way to do this.


Is this a limitation of the attendant console system or some configuration error on my part?


Do I need to put more lines on the phone and include these in the hunt group? This seems like a waste of phone lines!

Correct Answer by Rob Huffman about 8 years 10 months ago

Hi David,


You are right on the money here my friend :) You do need to add more lines to the Hunt Group and phone but don't forget these don't need to be DID lines. For example, really only the Pilot # needs to be reachable from the PSTN the other Line members can be local (Internal Only) numbers.


Say your DID range is xxx-xxx-2000 to xxx-xxx-2299, you could use the 4xxx range of numbers for Internal applications such as this.


Hope this helps!

Rob

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tim.giles Tue, 07/08/2008 - 03:06
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Have you tried increased the max number of calls and busy triggers?




Please rate if useful....

Correct Answer
Rob Huffman Tue, 07/08/2008 - 04:05
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Hi David,


You are right on the money here my friend :) You do need to add more lines to the Hunt Group and phone but don't forget these don't need to be DID lines. For example, really only the Pilot # needs to be reachable from the PSTN the other Line members can be local (Internal Only) numbers.


Say your DID range is xxx-xxx-2000 to xxx-xxx-2299, you could use the 4xxx range of numbers for Internal applications such as this.


Hope this helps!

Rob

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