Solved: Attendant Console problem - only 1 incoming line.

david.keith · ‎07-08-2008

The problem I am having is there is only 1 incoming line so if the attendant console user is on a call then any incoming callers receive an enagaged tone.

We are running Attendant Console 1.4(1 ES14) on Call Manager v4.1. All attendant console features appear to be working normally.

I have setup a pilot point and associated it and the handset line number with ac user. By default there is only 1 handset and 1 attendant console user being used with the attendant console.

The phone being used with AC is a 7961 with 1 line setup.

I am aware of call queuing but that is not suitable for our environment.

I need to increase available lines to >1 and despite all my efforts I have been unable to find any way to do this.

Is this a limitation of the attendant console system or some configuration error on my part?

Do I need to put more lines on the phone and include these in the hunt group? This seems like a waste of phone lines!

Rob Huffman · ‎07-08-2008

Hi David,

You are right on the money here my friend :) You do need to add more lines to the Hunt Group and phone but don't forget these don't need to be DID lines. For example, really only the Pilot # needs to be reachable from the PSTN the other Line members can be local (Internal Only) numbers.

Say your DID range is xxx-xxx-2000 to xxx-xxx-2299, you could use the 4xxx range of numbers for Internal applications such as this.

Hope this helps!

Rob

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tim.giles · ‎07-08-2008

Have you tried increased the max number of calls and busy triggers?

Please rate if useful....

david.keith · ‎07-08-2008

Busy trigger for the associated handset extension is set to 4, maximum calls is set to 8.

Changing these settings has no effect on Pilot point max calls/busy trigger.

Rob Huffman · ‎07-08-2008

Hi David,

You are right on the money here my friend :) You do need to add more lines to the Hunt Group and phone but don't forget these don't need to be DID lines. For example, really only the Pilot # needs to be reachable from the PSTN the other Line members can be local (Internal Only) numbers.

Say your DID range is xxx-xxx-2000 to xxx-xxx-2299, you could use the 4xxx range of numbers for Internal applications such as this.

Hope this helps!

Rob

david.keith · ‎07-08-2008

Thanks for the useful info Rob. This seems to get around the problem successfully.