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B-ACD queue issues

Chris Deren
Hall of Fame
Hall of Fame

‎07-08-2008 09:46 AM - edited ‎03-15-2019 11:49 AM

I have an issue with B-ACD queueing, when all agents are busy or not ready, the call goes immidiately to the alternate destination (x6025) which rings while the caller hears MOH. I expect it to go there after the max-time-call-retry timout expires which is set to 700 seconds, why is it going there right away?

Attached is my config and debug voice application script.

Thanks in advance

Chris

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paolo bevilacqua
Hall of Fame
Hall of Fame

‎07-08-2008 10:05 AM

Did you had agents logged in ?

If not, it's normal that call goes to VM immediately.

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