Solved: DFM 3.0.1 device discovery issue

rwang · ‎07-08-2008

Hi,

I have an issue of device discovery in DFM 3.0.1.

I installed LMS 3.0.1 on a standalone server based on VMWare Infrastructure 3. Common Services, Campus Manager, CiscoView, RME and IPM are working properly so far.

When I tried to import devices from DCR in DFM, the discovery status always hangs on "Pending" or "Learning" with a progress of 10%. I also noticed that two processes are always shutdown automatically on the server whenever the server is restarted:

"Processes DFMCTMStartup, DataPurge are down".

Any hints to troubleshoot this issue please? Thank you very much in advance!

Richard

Joe Clarke · ‎07-08-2008

What version of DFM do you have? If less than 3.0.3, you should upgrade to 3.0.3, to see if this is the known DLL conflict bug.

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Joe Clarke · ‎07-08-2008

What version of DFM do you have? If less than 3.0.3, you should upgrade to 3.0.3, to see if this is the known DLL conflict bug.

rwang · ‎07-08-2008

Thanks for your prompt reply!

It seems that I'm using DFM 3.0.2 (see attached screen shot).

Is this a known issue only resolved in version 3.0.3? How can I download and upgrade to 3.0.3?

Thank you.

Joe Clarke · ‎07-08-2008

There is a DLL conflict that exists in all versions of DFM 3.0 prior to 3.0.3 which could cause devices to hang at 10%. DFM 3.0.3 can be downloaded through Common Services > Software Center > Software Update.

rwang · ‎07-08-2008

Ok, I'm downloading DFM 3.0.3 now to give a try.

I will keep you posted after a few minutes. Thanks again!

rwang · ‎07-08-2008

Hi Jclarke,

All device status in my DFM turned into "Known" after I install the version 3.0.3.

I appreciate so much for your valuable help to this issue!

Have a nice day!

Richard

rwang · ‎07-08-2008

Sorry, I forgot the screenshot