Allow user(s) to add / remove a DN

Answered Question
Jul 8th, 2008

I want to know what the best way to achieve this scenario. I have a DN, lets say x2000. One phone always has this number. I would like to have other phones / users to be able to back this line up (answer calls) if it is busy. I also need to be able to have those other phones / users to be able to remove x2000 if they do not need to back it up that day. Is there a way a user can add and remove a DN on a day to day basis similar to Extension Mobility?

Correct Answer by Jaime Valencia about 8 years 7 months ago

have you thought about Hlog for this scenario??


HTH


javalenc


if this helps, please rate

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Overall Rating: 5 (2 ratings)
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thisisshanky Tue, 07/08/2008 - 12:55

EM (Ext. Mobility) is the best option for this, as long as you enable it to allow multiple logins. They all will work like shared lines and can answer multiple calls (Depends on Busy trigger, Max calls).


Otherwise you can use MLA to assign rights to users to administer the phone page to add remove DNs as required, but it wont be very granular.

Correct Answer
Jaime Valencia Tue, 07/08/2008 - 17:29

have you thought about Hlog for this scenario??


HTH


javalenc


if this helps, please rate

fr0z3nph03n1x Wed, 07/09/2008 - 03:51

Thank you for your reply.


I Have considered this option, however the other users have their own exts as well. So when the use EM they will lose their number when the sign in. Can you sign in just one ext?

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